Dell is shipping just cards with the serial numbers, and making it pretty hard to get the media if a reinstall is needed. But there is an answer. Go to the following site and be on the Dell computer which the license is for. After an ActiveX scans your pc for appropriateness, you will be directed to a page to download software you are entitled to. Takes a while, but there is a way.
Dell's Smart Source Page for Software
Many thanks to the good people who hashed this problem out over at the Adobe forum. I know I called Dell Customer Service, and the folks there tried but didn't have any working answers.
http://forums.abode.com/thread/823236?tstart=0
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